Flex Booking

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Finally, a booking policy that makes sense! We're so excited to offer our customers more flexibility.

Many of you have expressed caution about making travel plans in the near future. You’re not alone and we understand why! Over this past year, our customers frequently mentioned how much they appreciated knowing that there were people who care enough to give them feedback on what’s going through your mind as well as how things may be changing right now for everyone involved with traveling during these difficult times.

With our new Flexible Booking Policy, you can finally go on that much-needed vacation without any worries!

We want you to have the best experience possible and we’re always looking for new ways of doing things. So, if at any point during your trip or before it starts feeling right with us–we’ve got a booking option just waiting (and one that will save money!)

We offer three different flexibility options:

  • Full Flex
  • Ultimate Flex
  • Freedom Flex
Full Flex Booking Option
Book Any Tour Of Your Choice, Pay A 15% Deposit And Change The Dates And/Or Destination Up [1 Or 2] Times For Free* Up To [60] Days Before Departure.
Ultimate Flex Booking Option
Book Any Tour Of Your Choice, Pay A 25% Change The Dates, And/Or Destination, As Many Times As You Like For Free* Up To [45] Days Before Departure.
Freedom Flex Booking Option
Book Any Tour Of Your Choice, Pay A 50% Change The Dates, And/Or Destination, As Many Times As You Like For Free* Up To [30] Days Before Departure.

You can delay your departure and transfer payment to another date for free with our FLEX options. You can finally stop worrying about your next travel experience because we’re here to make it easy and worry-free!

*To make this offer available for everyone, we have outlined the conditions in our FAQs section below. If you still need help or have any questions about it then chat with us by email or phone – we’re always happy to talk!

Love hearing from customers like yourself who want more information on what they can expect

Frequently Asked Questions

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Q: How many times can I change my booking?

Full Flex entitles you to make [1 or 2] free-of-charge amendment[s] to your original booking, including [date, tour program and destination] up to [60] days before the departure date.

Once you have used your free Full Flex amendment[s], you cannot change dates again unless you pay the remaining balance in full so that Ultimate Flex applies.

Ultimate Flex entitles you to make unlimited free-of-charge amendments to your original bookings, including [date, tour program and destination] up to [45] days before the departure date.

Freedom Flex entitles you to make [3-5] free-of-charge amendments to your original bookings, including [date, tour program and destination] up to [30] days before the departure date

Q. How do the Full, Ultimate & Freedom Flex booking policies work exactly?

Our flex booking allow you to change your booking date with Good Earth Expedition

The level of flexibility is entirely up to you and which payment option you choose.

Full Flex and Ultimate Flex will apply to all new and existing reservations made for holidays that start from 30 December 2021 / 2022 onwards.

Full Flex

To secure your booking for any tour of your choice, right now a deposit of just 15% per traveler is all that’s required.

Where the 15% deposit has been paid and you wish to amend your booking, the following terms apply:

Changes you can make under Full Flex:

  • The tour dates
  • The tour package (you can move to an alternative tour entirely)
  • The destination country of the tour

Under Full Flex, you are able to make a maximum of [1 or 2] changes. We ask that you make these changes as soon as possible and at the very latest [60] days before the departure date.

If you choose to change the dates of your tour, the new tour dates must be within 12 months of the original booked tour date.

Once your new tour has been confirmed, we will of course send you the new information by email so you have a full copy of the details.

After confirmation, the balance of the tour will be invoiced to you and payable [60] days before the new tour start date.

Credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value of the deposit paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 12 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Please note that if the balance of payment has been made or the full payment was made at the time of booking, Ultimate Flex applies (see next section).

Ultimate Flex 

You will be eligible for Ultimate Flex terms if you have paid (25%) for your tour, either:

  1. At the time of booking, or
  2. By deposit and balance installments.

Changes you can make under Freedom Flex:

  • The tour dates
  • The tour package (you can move to an alternative tour entirely)
  • The destination country of the tour

Under Ultimate Flex, you are able to make a maximum of [2 or 4] changes. We ask that you make these changes as soon as possible and at the very latest [30] days before the departure date.

We ask that you make these changes as soon as possible and at the very latest [30] days prior to the tour departure date.

If you choose to change the dates of your tour, the new tour dates must be within 24 months of the original booked tour date.

Once your new tour has been confirmed, We will, of course, send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced tour, we ask that the outstanding balance is paid in full at the time of the change.

In cases where you are changing to a lower priced tour, a credit voucher will be issued for the difference in price. This voucher has a 18 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

More on credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 18 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Freedom  Flex 

You will be eligible for Freedom Flex terms if you have paid (50%) for your tour, either:

  1. At the time of booking, or
  2. By deposit and balance installments.

Changes you can make under Freedom Flex:

  • The tour dates
  • The tour package (you can move to an alternative tour entirely)
  • The destination country of the tour

When you choose Freedom Flex, you are able to make a maximum of [3 or 5] changes

We ask that you make these changes as soon as possible and at the very latest [30] days prior to the tour departure date.

If you choose to change the dates of your tour, the new tour dates must be within 24 months of the original booked tour date.

Once your new tour has been confirmed, We will, of course, send you the new information by email so you have a full copy of the details.

In cases where you are changing to a higher priced tour, we ask that the outstanding balance is paid in full at the time of the change.

In cases where you are changing to a lower priced tour, a credit voucher will be issued for the difference in price. This voucher has a 24 months validity and can be gifted to another person of your choice if you decide not to travel within that period.

More on credit vouchers:

We understand that you may be uncertain as to when you will be able to travel. That’s why we’ve introduced credit vouchers.

Credit vouchers for the full value paid by you can be issued in cases where you are uncertain as to when you will be able to travel. The vouchers will have a validity period of 24 months, and can be gifted to another person of your choice if you decide not to travel within that period.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Private Groups:

For private groups, please note that we will ask the whole group to make changes as a group. Where the group size reduces due to a change, a re-price of the tour may be required.

Flights:

If flights have been booked as part of the package, some flights do refund your money and some don’t and the cost of those services will not be transferable to new dates. However, we will of course do our best to get this cost claimed back and credit it back to your future booking. Unless your flight is protected by an insurance policy – WE ASK YOU CHECK WITH US BEFORE BOOKING FLIGHTS.

During these uncertain times, we recommend making flight payments by credit card so that you also have recourse via your credit card company if flights are canceled by the airline.

Additionally, it’s advisable to take out travel insurance that covers flights refunds.

Q: Is there a time limit within which I can rebook after I change my original booking?

Full Flex requires that you reschedule your trip within 12 months of your original departure date.

Ultimate Flex requires that you reschedule your trip within 18 months of your original departure date.

Freedom Flex requires that you reschedule your trip within 24 months of your original departure date.

Q: If I book a tour that includes flights and I wish to change it - what happens?

If flights have been booked as part of the package, these are non-refundable and the cost of those services will not be transferable to new dates. However, we will of course do our best to get this cost claimed back and credit it back to your future booking. WE ASK YOU CHECK WITH US BEFORE BOOKING FLIGHTS.

During these uncertain times, we recommend making flight payments by credit card so that you also have recourse via your credit card company if flights are canceled by the airline.

Additionally, it’s advisable to take out travel insurance that covers flights.

Q: I want to cancel my booking altogether - can I have a refund of my deposit?

Should you decide to completely cancel your trip with us, our standard terms and conditions apply in that your deposit is [non-refundable / refundable]. We can only offer you alternative dates within [12] months of your original departure date.

However, if you pay the remaining balance in full then our Ultimate Flex Booking Policy applies and you can choose alternative dates within [18] months of your original departure date.

Another option is to transfer your payment to a credit voucher. This voucher is valid for 12, 18 or 24 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

For further terms and guidance on using credit vouchers, please refer to I have a credit voucher, how do I use it?

Q: How long do I have to notify [GOOD EARTH EXPEDITION] of a date change to my trip once I have decided to FLEX?

For Full Flex, please let us know up to [60] days before your arrival date. At this point you must notify us immediately of your new prefered departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 12 months.

For Ultimate Flex, please let us know up to [45] days before your departure date. At this point you must notify us immediately of your new prefered departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 18 months.

For Freedom Flex, please let us know up to [30] days before your departure date. At this point you must notify us immediately of your new prefered departure date at the time of amendment.

If you are uncertain as to when you will be able to travel, we will issue a credit voucher for the full value of the deposit paid by you, with a validity period of 24 months.

Q: Can I change both the destination and date of my booking?

Yes!  All 3 Flex means you can transfer your booking to another date or destination of your choice with no penalty within 12, 18 or 24 months of your original departure date.

Q: What if I want to move my deposit to a date/destination which costs more or less than my original tour?

That’s no problem! If the tour or departure date to which you are moving is a higher price than the tour you are moving from, then:

  • With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable [60] days before the new tour start date.
  • With Ultimate/Freedom Flex – Payment of the difference will be required at the time of the change.

If the tour or departure date to which you are moving is a lower price than the tour you are moving from,

  • With Full Flex – your deposit will be re-allocated to the new booking as a deposit in full against the total value of the new tour, and we will then issue a new invoice for the balance of the tour, payable [30] days before the new tour start date.
  • With Ultimate Flex – A credit voucher will be issued for the difference in price. This voucher has a 18 months validity and can be gifted to another person of your choice if you decide not to travel within that period.
  • With Freedom Flex – A credit voucher will be issued for the difference in price. This voucher has a 24 months validity and can be gifted to another person of your choice if you decide not to travel within that period.
Q: I have a credit voucher, how do I use it or give it to another?

Credit vouchers are valid for 12, 18 or 24 months depending on the Flex Option you chose, and can be gifted to another person of your choice if you decide not to travel.

 If you chose to give your credit voucher, we will need to be notified in writing/email and informed of the recipient’s name, email address and telephone number.

 The recipient of your credit voucher must use the voucher within the original validity period.

 Tour prices are not fixed or guaranteed until you have re-booked using your credit voucher. The published tour price at the time of booking will apply at the time of re-booking.

 To re-book a tour using a voucher, simply contact our Reservations Team by email or by phone. info@goodearthexpedition.com +1 503 890 1078

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